Online Purchase Confirmation and Shipping & Delivery Policy
Order Confirmation
Thank you for your purchase from Aqua Sports USA. We appreciate your business and are committed to providing you with the highest quality products and services. This policy outlines the process for confirming your online purchase and details our delivery timelines.
Order Processing and Confirmation
-
Order Receipt: Once your order is placed, you will receive an immediate email confirmation containing your order details. Please review this information carefully and contact us within 24 hours if any adjustments are needed.
-
Order Verification: Our team will review your order to ensure all information is accurate. We may contact you if we require any additional information or clarification regarding your purchase.
-
Payment Confirmation: Your order will be processed upon verification of payment. You will receive a payment confirmation email once the payment has been successfully processed.
Delivery Timeline
-
Standard Delivery Time frame: Our standard delivery time frame is approximately 3 - 10 business days from the date of order confirmation. This time frame allows for the careful preparation, packaging, and delivery of your product to ensure it arrives in excellent condition. For international deliveries, this time frame is approximately 2 - 4 weeks.
-
Efforts to Expedite Delivery: While the standard delivery time frame is 3 - 10 business days, we will make every effort to deliver your product sooner. We understand the importance of receiving your purchase promptly and will prioritize your order to the best of our ability.
Shipping and Tracking
-
Shipping Notification: Once your order has been shipped, you will receive a shipping notification email with tracking information. This will allow you to monitor the progress of your delivery in real-time.
-
Delivery Updates: We will provide you with updates regarding the status of your order and estimated delivery date. Should there be any changes or delays, we will notify you promptly.
Customer Support
-
Inquiries and Assistance: If you have any questions or concerns regarding your order, please do not hesitate to contact our customer support team at info@aquasportsusa.com or call us at (888) 672-7820. We are here to assist you and ensure a smooth purchasing experience.
-
Issue Resolution: In the unlikely event of any issues with your order or delivery, our customer support team will work diligently to resolve them to your satisfaction.
Terms and Conditions
-
Acceptance of Policy: By placing an order with Aqua Sports USA, you agree to the terms and conditions outlined in this policy.
-
Policy Updates: We reserve the right to update or modify this policy at any time. Any changes will be communicated to you via email or through our website.
Thank you for choosing Aqua Sports USA. We look forward to delivering top-quality products that meets your needs and exceeds your expectations.